Zone wireless plus msft binaural over the head headset, black

Last Updated: September 5, 2024

Order Processing

Placing an Order Upon placing your order, you will immediately receive an email confirmation outlining order details such as order number, order date, purchased item(s), payment method, shipping carrier, shipping cost (if applicable), total purchase amount, estimated delivery date. Once your order ships, you will receive additional emails with tracking information and updates for when your order is out for delivery, delivered or if there are any delays or failed delivery attempt. Please be sure to include accurate shipping information when placing your order. We will not be responsible for lost packages due to incorrect shipping information, i.e. address(es) entered at checkout.

Fulfillment Timeline Orders are fulfilled within 1-4 business days Monday - Friday (excluding weekends and holidays) after receipt of full payment for your order.

Transit Timeline Orders are in transit 3 to 4 business days, Monday - Friday (excluding weekends and holidays).

Total Delivery Time Estimated delivery time based on customer locations:

All Destinations: 4-8 business days

Order Tracking Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email detailing the shipment's status up until delivery.

Order Modifications and Cancellations We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.

To Update Your Order Please contact our Customer Care Squad at: caresquad@academe.store

Inquires will be responded to with 24-48 business hours.

Shipping Destination(s)

We ship to All 50 U.S. states, D.C. and U.S. Territories. We do NOT ship to P.O. Boxes or Military APO/FPO addresses

Shipping Carriers

Shipping is provided via UPS Ground

Shipping Rates 

Shipping Rates are calculated at Checkout and are based on the total weight of the order's items. U.S. customers will receive Free Shipping on orders over $79

Items Lost In Transit

For lost shipments (never received based on the Estimated Delivery Date), please contact our Customer Care Squad at: caresquad@academe.store

Inquires will be responded to with 24-48 business hours.

Items Damaged In Transit

For items damaged in transit please contact our Customer Care Squad at: caresquad@academe.store

Inquires will be responded to with 24-48 business hours.

Failed Delivery Attempts

Throughout the shipping process, we will make every effort to ensure your shipment is delivered intact, free of damage(s) and in the timeframe we promised. However, there may be times when deliveries cannot be completed due to errors with the delivery address, logistical issues or inability to contact you to confirm delivery time and location.

For those reasons, it is imperative that we have accurate contact information for you as there may be instances in which the shipping carrier needs to coordinate delivery ahead of time. If delivery fails to be completed, your shipment may be returned to the warehouse and you may incur additional shipping costs to re-attempt delivery.

For additional questions, please contact our Customer Care Squad at: caresquad@academe.store

Inquires will be responded to with 24-48 business hours.

Refunds, Returns and Exchanges

This policy is valid for U.S. orders only.

Timeframe for Requesting a Refund, Return or Exchange

30 Days

Refunds, Returns or Exchanges can be requested within 30 days of delivery.

Items Eligible for Refund, Return or Exchange

1. New and slightly used items.

    *This includes items that are opened or have been slightly used.

2. Damaged Items

3. Defective Items

4. Items received in error.

5. Buyer's Remorse

6. Non-Defective Items

7. Items damaged in transit

8. Items not yet shipped

9. Items still in transit

Items that are Ineligible for Refund, Return or Exchange 

The following items cannot be refunded, returned or exchanged:

1. Gift Cards

2. Closeout/Clearance Items

3. Items delivered more than 30 days prior

Restocking Fee(s)

There is No restocking fee. ($0)

Refund Options

The following refund options are supported:

 1. Refund to the original payment method

 2. Refund to Academe Gift Card

 3. Exchange for a replacement item of equal or lesser value

Shipping Methods for Refunded, Returned or Exchanged Items

Items can be shipped back to us using the same shipping method in which they were received.

UPS-Return via UPS using the return label provided once the return is approved. Drop-off can be made at any local UPS Store. 

How to Receive Your Return Label

Your return label can be downloaded and printed once it is emailed within 24-48 business hours of return approval.

Cost of Return Postage

($0) Your return label will be emailed to you 'Prepaid'

Prepaid return label will be emailed to you within 24-48 business hours upon issuance of the RMA(Return Merchandise Authorization)

The return address will be pre-filled on the return label. 

Refund Processing Time

Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-5 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 10 business days (14 calendar days) dependent upon your bank's processing time.

To Process a Refund, Return or Exchange for Delivered Items

*SPECIAL INSTRUCTIONS FOR ITEMS STILL IN TRANSIT: Please wait until items have been delivered before creating a Refund Request

1. In the footer of our webstore, click 'Process Return or Exchange'

2. Enter Order Number and Email Address.

3. Select the item you wish to return.

4. Select the reason for the return.

5. Select the resolution type: Refund to the original payment method, Exchange or Academe Gift Card.

6. Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.

7. Place the item(s) being returned along with the RMA inside the original packaging and securely attach the prepaid return shipping label.

8. Return the packaged item to the nearest Post Office for USPS, or local UPS Store for UPS returns.

9. Once we receive tracking information for the returned item(s), the replacement item will be shipped within 24-48 business hours and new tracking information will be emailed to you.

10. Once the returned item has been verified as received and inspected, you will receive an email confirmation.

To Process a Refund, Return or Exchange for an Order In Transit

1. Contact the Customer Care Squad ASAP to request cancellation or exchange.

2. For fastest service, please submit a ticket to the Customer Care Squad via our Contact page and in the subject field enter 'URGENT-Order Cancellation' or 'URGENT-Exchange Unshipped Item(s)'

3. A Customer Care Squad member will address your concern within 12-24 business hours.

Additional Questions Regarding Refunds, Returns or Exchanges

Additional questions can be directed to our Customer Care Squad by:

Phone  +1 (888) 277-4812 opt 1 Monday - Friday, 8am - 6pm, CST

Chat    Monday - Friday, 8am - 6pm CST

Email  returns@academe.store Subject: (Order Number)