Shipping and Delivery Policy
Last Updated: September 5, 2024
Order Processing
Placing an Order Upon placing your order, you will immediately receive an email confirmation outlining order details such as order number, order date, purchased item(s), payment method, shipping carrier, shipping cost (if applicable), total purchase amount, estimated delivery date. Once your order ships, you will receive additional emails with tracking information and updates for when your order is out for delivery, delivered or if there are any delays or failed delivery attempt. Please be sure to include accurate shipping information when placing your order. We will not be responsible for lost packages due to incorrect shipping information, i.e. address(es) entered at checkout.
Fulfillment Timeline Orders are fulfilled within 1-4 business days Monday - Friday (excluding weekends and holidays) after receipt of full payment for your order.
Transit Timeline Orders are in transit 3 to 4 business days, Monday - Friday (excluding weekends and holidays).
Total Delivery Time Estimated delivery time based on customer locations:
All Destinations: 4-8 business days
Order Tracking Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email detailing the shipment's status up until delivery.
Order Modifications and Cancellations We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.
To Update Your Order Please contact our Customer Care Squad at: caresquad@academe.store
Inquires will be responded to with 24-48 business hours.
Shipping Destination(s)
We ship to All 50 U.S. states, D.C. and U.S. Territories. We do NOT ship to P.O. Boxes or Military APO/FPO addresses
Shipping Carriers
Shipping is provided via UPS Ground
Shipping Rates
Shipping Rates are calculated at Checkout and are based on the total weight of the order's items. U.S. customers will receive Free Shipping on orders over $79
Items Lost In Transit
For lost shipments (never received based on the Estimated Delivery Date), please contact our Customer Care Squad at: caresquad@academe.store
Inquires will be responded to with 24-48 business hours.
Items Damaged In Transit
For items damaged in transit please contact our Customer Care Squad at: caresquad@academe.store
Inquires will be responded to with 24-48 business hours.
Failed Delivery Attempts
Throughout the shipping process, we will make every effort to ensure your shipment is delivered intact, free of damage(s) and in the timeframe we promised. However, there may be times when deliveries cannot be completed due to errors with the delivery address, logistical issues or inability to contact you to confirm delivery time and location.
For those reasons, it is imperative that we have accurate contact information for you as there may be instances in which the shipping carrier needs to coordinate delivery ahead of time. If delivery fails to be completed, your shipment may be returned to the warehouse and you may incur additional shipping costs to re-attempt delivery.
For additional questions, please contact our Customer Care Squad at: caresquad@academe.store
Inquires will be responded to with 24-48 business hours.