FAQs
Payment and Order Processing
What payment methods does Academe accept?
Visa
MasterCard
American Express
Discover
Academe Gift Cards
Amazon Pay
Apple Pay
Google Pay
Shop Pay
How soon will my order ship after I place my order?
Orders are fulfilled from our U.S. based warehouse within 1-4 business days after your order has been placed. You will receive your tracking information via email once your order has been shipped.
How do I track my order status?
Order Tracking Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email and/or SMS(if subscribed) detailing the shipment's status up until delivery.
Can I change or cancel my order?
Order Modifications and Cancellations We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.
To Update Your Order Please contact our Customer Care Squad at: caresquad@academe.store
Inquires will be responded to with 24-48 business hours.
How long does it take to receive my refund?
Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-5 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 10 business days (14 calendar days) dependent upon your bank's processing time.
Shipping
What shipping methods does Academe use?
Shipping is provided via UPS Ground
Does Academe offer Free shipping?
Yes! We offer Free Shipping on all U.S. orders over $79. More on ourShipping and Delivery Policyhere
How do I track my order?
Order Tracking Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email and/or SMS(if subscribed) detailing the shipment's status up until delivery.
Returns and Exchanges
Does Academe accept returns?
Yes! Refunds, Returns or Exchanges can be requested within 30 days of delivery under the following conditions:
1. New and slightly used items.
*This includes items that are opened or have been slightly used.
2. Damaged Items
3. Defective Items
4. Items received in error.
5. Buyer's Remorse
6. Non-Defective Items
7. Items damaged in transit
8. Items not yet shipped
9. Items still in transit
Click here for our full Return and Exchange Policy
Does Academe accept exchanges?
Yes! Refunds, Returns or Exchanges can be requested within 30 days of delivery under the following conditions:
1. New and slightly used items.
*This includes items that are opened or have been slightly used.
2. Damaged Items
3. Defective Items
4. Items received in error.
5. Buyer's Remorse
6. Non-Defective Items
7. Items damaged in transit
8. Items not yet shipped
9. Items still in transit
Click here for our full Return and Exchange Policy
How do I process a return?
To Process a Refund, Return or Exchange for Delivered Items
*SPECIAL INSTRUCTIONS FOR ITEMS STILL IN TRANSIT: Please wait until items have been delivered before creating a Refund Request
1. In the footer of our webstore, click 'Process Return or Exchange'
2. Enter Order Number and Email Address.
3. Select the item you wish to return.
4. Select the reason for the return.
5. Select the resolution type: Refund to the original payment method, Exchange or Academe Gift Card.
6. Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.
7. Place the item(s) being returned along with the RMA inside the original packaging and securely attach the prepaid return shipping label.
8. Return the packaged item to the nearest Post Office for USPS, or local UPS Store for UPS returns.
9. Once we receive tracking information for the returned item(s), the replacement item will be shipped within 24-48 business hours and new tracking information will be emailed to you.
10. Once the returned item has been verified as received and inspected, you will receive an email confirmation.
To Process a Refund, Return or Exchange for an Order In Transit
1. Contact the Customer Care Squad ASAP to request cancellation or exchange.
2. For fastest service, please submit a ticket to the Customer Care Squad via our Contact page and in the subject field enter 'URGENT-Order Cancellation' or 'URGENT-Exchange Unshipped Item(s)'
3. A Customer Care Squad member will address your concern within 12-24 business hours.
Additional Questions Regarding Refunds, Returns or Exchanges
Additional questions can be directed to our Customer Care Squad by:
Phone +1 (888) 277-4812 opt 1 Monday - Friday, 8am - 6pm, CST
Chat Monday - Friday, 8am - 6pm CST
Email returns@academe.store Subject: (Order Number)
How long does it take to receive my refund?
Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-5 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 10 business days (14 calendar days) dependent upon your bank's processing time.