Return and Exchange Policy
Refunds, Returns and Exchanges
This policy is valid for U.S. orders only.
Timeframe for Requesting a Refund, Return or Exchange
30 Days
Refunds, Returns or Exchanges can be requested within 30 days of delivery.
Items Eligible for Refund, Return or Exchange
1. New and slightly used items.
*This includes items that are opened or have been slightly used.
2. Damaged Items
3. Defective Items
4. Items received in error.
5. Buyer's Remorse
6. Non-Defective Items
7. Items damaged in transit
8. Items not yet shipped
9. Items still in transit
Items that are Ineligible for Refund, Return or Exchange
The following items cannot be refunded, returned or exchanged:
1. Gift Cards
2. Closeout/Clearance Items
3. Items delivered more than 30 days prior
Restocking Fee(s)
There is No restocking fee. ($0)
Refund Options
The following refund options are supported:
1. Refund to the original payment method
2. Refund to Academe Gift Card
3. Exchange for a replacement item of equal or lesser value
Shipping Methods for Refunded, Returned or Exchanged Items
Items can be shipped back to us using the same shipping method in which they were received.
UPS-Return via UPS using the return label provided once the return is approved. Drop-off can be made at any local UPS Store.
How to Receive Your Return Label
Your return label can be downloaded and printed once it is emailed within 24-48 business hours of return approval.
Cost of Return Postage
($0) Your return label will be emailed to you 'Prepaid'
Prepaid return label will be emailed to you within 24-48 business hours upon issuance of the RMA(Return Merchandise Authorization)
The return address will be pre-filled on the return label.
Refund Processing Time
Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-5 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 10 business days (14 calendar days) dependent upon your bank's processing time.
To Process a Refund, Return or Exchange for Delivered Items
*SPECIAL INSTRUCTIONS FOR ITEMS STILL IN TRANSIT: Please wait until items have been delivered before creating a Refund Request
1. In the footer of our webstore, click 'Process Return or Exchange'
2. Enter Order Number and Email Address.
3. Select the item you wish to return.
4. Select the reason for the return.
5. Select the resolution type: Refund to the original payment method, Exchange or Academe Gift Card.
6. Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.
7. Place the item(s) being returned along with the RMA inside the original packaging and securely attach the prepaid return shipping label.
8. Return the packaged item to the nearest Post Office for USPS, or local UPS Store for UPS returns.
9. Once we receive tracking information for the returned item(s), the replacement item will be shipped within 24-48 business hours and new tracking information will be emailed to you.
10. Once the returned item has been verified as received and inspected, you will receive an email confirmation.
To Process a Refund, Return or Exchange for an Order In Transit
1. Contact the Customer Care Squad ASAP to request cancellation or exchange.
2. For fastest service, please submit a ticket to the Customer Care Squad via our Contact page and in the subject field enter 'URGENT-Order Cancellation' or 'URGENT-Exchange Unshipped Item(s)'
3. A Customer Care Squad member will address your concern within 12-24 business hours.
Additional Questions Regarding Refunds, Returns or Exchanges
Additional questions can be directed to our Customer Care Squad by:
Phone +1 (888) 277-4812 opt 1 Monday - Friday, 8am - 6pm, CST
Chat Monday - Friday, 8am - 6pm CST
Email returns@academe.store Subject: (Order Number)